Raptr

Games

FAQ

The FAQ is a list of the most frequently asked questions. It's entirely possible that you have a fantastic but rare question you'd like answered. Don't worry, we love those. Just head on over to our forums, http://www.raptr.com/discuss, and tell us about it. One of our staff or one of your peers will have an answer for you.

Website Questions
I've forgotten my password and cannot log in. How do I fix this?
The Raptr website has a Reset Password page. You can visit this page to send an email to the account designated in your Raptr Account Settings. It will contain information and links to complete the password reset process. If you do not receive the email within 10 minutes, please check your spam and or bulk mail folders. In extreme cases you can email feedback@raptr.com for additional help.
I just added my Xbox Live account information, how long does it take before it shows up?
We strive to have some activity in your profile within about 24 hours, as long as you've correctly entered your Xbox Live gamertag into your account settings, and your Xbox Live gamertag profile is set to 'public' on live.xbox.com. Usually gameplay sessions (presence) will show in the Raptrcard (in the upper right corner of your profile) and your activity feeds first. The Xbox Live gamer card, along with games and achievements being added to your account, will follow a short time later. The larger the number of achievements on your account, the longer it will take to process and add to your Raptr profile. Once the initial sync is complete, updates should occur much faster.
Why hasn’t my Xbox Live information (gamer card, achievements, etc.) shown up on my profile?
There are a few reasons this might happen, first make sure that your gamertag is entered correctly into the Identities section of your Account Settings page. If your gamertag has spaces, use spaces when you enter it on the Raptr site. To test this, visit http://live.xbox.com/member/xxxx (replace xxxx with your gamertag as entered on Raptr)

If you can view your profile and gamercard, you are using the correct ID. Xbox Live now has privacy settings for your profile. If your profile is set to 'private' we won't be able to retrieve any of your gamertag data.

Why hasn’t Raptr added any of my Steam information?
In order for Raptr to scan your Steam account and add the information to your profile, there are several prerequisites.

  1. You must be a Steam member :)
  2. Your Steam Community profile must have a Steam nickname associated with it
  3. Your Steam Community profile must be set to 'public' (the default is private)
  4. You have to correctly enter your Steam nickname into the Identities page of your Account Settings. This nickname is unique in Steam and is not an email address.


To check your Steam settings, or configure anything regarding your Steam account, log into steamcommunity.com Steam information should start appearing in your account within an hour or two, and once it starts, we should be no more than 10 minutes behind.
How do I add friends?
If your friend is already a Raptr user you can simply search for them and add them from their profile. If they are not yet a Raptr user you can invite them! Simply click 'Find Friends' or 'Import Friends' from under the 'Friends' button in the header.
What are recommendations?
Based on our knowledge about your gaming habits (and not those of advertisers) we can suggest games that you may be interested in playing. We even take into account what games your friends play, so if your have lots of friends, your recommendations will be even better!
How do I report errors on the website?
Raptr's still in its beta period, so this means any feedback you provide is incredibly valuable to us. Help us make Raptr better by reporting issues via our feedback widget. If you see an error, simply click the 'Beta Feedback' tab on the left of the screen, and you'll be able to let us know what you see. We automatically record your user ID and the page you're on, so no need to repeat this info in your report. Try to be as thorough as possible regarding what you were doing when you saw the problem and what you expected to see. If you ask for a response, one of us will contact you via email or a private message as soon as possible. We do occasionally sleep, so responses will be faster during normal business hours.

You can also post in our Help Forum. Many of our team members and fellow Raptr users post in the Forums at all hours of the day/night, and can get you an answer much more quickly than submitting something to the beta feedback box.
I want to add a game that isn't in Raptr. How do I get it added?
We're constantly expanding our catalog, so chances are the game is already on our list of games to add. If you'd like to give us a gentle nudge to let us know what we're missing, feel free to do so via the 'Beta Feedback' widget on the left side of all Raptr webpages. We can't promise we'll add everything, but letting us know what games you care about will help us make the right decisions about which games to add to the catalog.
Client Questions
I'm using Vista and my friends can't join my multiplayer games!
For now you will have to have User Account Control (UAC) disabled in Vista in order for the Raptr client to detect your multiplayer servers. The other option is to run Raptr as Administrator, which you can do by right clicking on Raptr and clicking 'Run as Administrator'.
What is the Raptr client?
The Raptr client is an application for both PC and Mac. It helps Raptr know about the games installed on your computer, and allow you to see when and what your friends are playing. If you have the Raptr Client, your friends will also know when you're playing a game. If you don't want your friends to know when you're playing a certain game, you can disable tracking for any of the games in your collection. The PC version also downloads patches for any supported games that are out of date.
Does the client use a lot of resources?
No. We play a lot of games in the office (all in the name of understanding our users) and we all run the Raptr client. It's designed to take up minimal resources, and goes into a "low power" mode when you're playing a game. All patch downloading only occurs when you're not playing. By default, up to 5 gigabytes of storage can be used for patches and other downloads. You can modify your bandwidth and storage preferences in the client's Options menu.
The client didn't install!
Re-download the newest version and reinstall. If that fails, head to the Forums and report your issues. Being as detailed as possible will give our engineers better insight into the problem than a simple 'Doesn't work' message. Be sure to give us a good description of your computer specs, as well as describing what you saw on your screen. You may also find that someone else who's had the same issue and found a solution.
Does the Raptr client scan my computer?
The Raptr client has a small data file it uses to determine if you have games installed. It will also periodically check your running tasks to see if you're currently playing one of those games. Aside from these tasks, the Raptr client has no interest in what is happening on your computer.
Can I disable the Raptr client's scanning?
Yes, but we don't recommend it. You can adjust the types of scans you want to allow in the Raptr client's Tools menu, but the inability to see your installed games and playing time severely limits the usefulness of the client. We understand the urge to turn it off while you spend four hours playing My Little Pony: The Runaway Rainbow, but really, isn't it time your friends knew the truth? If not, Raptr allows you to turn off detection game by game (using a right click menu) or by turning off all game detection in the Options screen.
How come I never seem to receive patches and/or files?
The most likely reason is that you have games running. If any game is open, the client will not download files. This is to prevent any interruption to your gameplay due to the client's notifications and bandwidth usage.

Another common occurence is your disk quota (the Tools > Options > Downloads menu) may be insufficent for incoming files. You should delete some of the downloaded files or increase your quota.

Lastly, you can go to your files tab and see if the files are paused. If they are paused, you can un-pause them to get your patches downloading. Files are typically paused when you log off while in the process of downloading.
Why does my game says 'Not Supported'?
Our client successfully determined you have installed the game but our website has an incomplete game record. This would prevent us for serving any files related to this game. Unsupported games are constantly being reviewed by our team so that the files and content is readily available for user consumption. Please go to the Forums, tell us about the game, and we'll get it fixed for you.
[Embed goes here ]